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Home » Delivery Partner & Courier Compliance Checks

Delivery Partner & Courier Compliance Checks

Same-day delivery has changed how your customers shop, but every courier, delivery partner or delivery agent working on your behalf carries legal and reputational risk. Our Delivery Partner Compliance Checks monitor that risk for you, protecting your brand, your customers and the public, while keeping your delivery network running smoothly.

Call us: 01543 897505

What Are Delivery Partner Compliance Checks?

If your business uses third-party couriers, delivery partners or delivery agents to get goods to your customers, you carry a responsibility to monitor their compliance, even though they are not directly employed by you. Our trained team carries out daily, on-site checks on the people delivering your products, verifying their vehicle, their identity and that they are using the correct account for your business.

We already complete tens of thousands of these checks every year for delivery operations across groceries, fast food and ecommerce, and every programme is tailored to your specific business requirements.

What We Check

  • Vehicle roadworthiness, covering cars, vans, mopeds and ebikes
  • Tax and MOT status
  • Driver identity against the account being used
  • Account legitimacy, to stop delivery slots being misused or resold
  • Standards specific to the vehicle type, including accredited ebike inspections

What Happens During a Check

  • Our fully background-checked, trained team attend your site or a partner site
  • We inspect the vehicle arriving to collect your goods, whatever it is
  • We confirm the driver's identity matches the account in use
  • We record and report findings live, so issues are visible as they happen
  • We work within your existing systems for reallocation, or bring our own

Who Uses This Service

Food delivery
We support delivery operations across grocery, fast food and online retail, the kind of platforms used by businesses such as Deliveroo, Uber Eats, Just Eat, Amazon, DoorDash and GrubHub, along with a wide range of independent ordering apps and delivery brands. Whatever your platform or sector, if goods reach your customer through a third-party courier, we can help you stay on top of compliance.

How This Service Helps You

  • Reduces complaints and improves delivery quality
  • Increases productivity across your courier network
  • Stops drivers operating on accounts or identities that are not their own
  • Identifies where delivery slots are being sold on by third parties or bots
  • Raises standards and recognises the couriers who already do the job properly
  • Protects your reputation with the customers receiving your goods

A Flexible, Bespoke Service

This service is built around your business, not a fixed checklist. Checks can be quick and simple or far more rigorous, and they can run at your own collection sites or at the sites of partners you work with, such as grocery superstores, electronic retailers and fast food outlets. We have delivered programmes of this kind since 2024, with measurable improvements for businesses and a better experience for the customers receiving their goods.

We’re here to help. Any questions or need something specific? Get in touch.

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Book Your Delivery Partner Compliance Check

Every delivery network is different, so every programme starts with a conversation about yours. Get in touch and we will talk through what checks would suit your business best.
To discuss dates, preparation or on-site assessment options:

Call us: 01543 897505

Why choose Lloyd Morgan Group

Lloyd Morgan Group is one of the country's leading transport compliance specialists, already carrying out tens of thousands of checks on delivery agents every year. Our team combines hands-on experience with a clear understanding of the compliance issues facing same-day delivery operations.

  • Fully background-checked and trained compliance officers
  • Accredited inspection of ebikes and mopeds, as well as cars and vans
  • Live data and reporting, so you can act on issues as they happen
  • A flexible approach that fits around your existing systems

FAQs

Our trained team checks cars, vans, mopeds and ebikes, with accredited specialists carrying out the ebike inspections.

Yes. We can run checks at your own collection sites or at third-party partner sites you work with, such as grocery stores or fast food outlets.

No. We can work within your current systems for reallocating non-compliant drivers, or bring our own systems if you prefer.

Our team updates data and reports live on site, so you can see and address issues as they happen rather than after the fact.

Every programme is bespoke to your business, ranging from quick, simple checks to more rigorous audits. Get in touch to discuss what is right for your delivery operation.