Equip your drivers to protect vulnerable passengers, comply with legal duties, and drive with confidence. Our tailored training covers safeguarding, disability awareness and inclusive transport best practice, delivered nationwide to match your schedule.
Every vehicle journey with passengers is more than driving from A to B: it’s a responsibility. When transporting children, adults with disabilities or vulnerable passengers, drivers must recognise risks, act appropriately, and uphold dignity and safety. Recent industry guidance highlights the urgent need for better disability training and safeguarding awareness across transport services.
Our training provides the knowledge drivers need: identifying types of abuse, understanding disability needs, recognising indicators of concern, managing safe transport practices and reporting worries properly. By investing in this training, you strengthen your duty of care, support your team and reduce operational risk.
Who Should Attend
This course is designed for:
Professional drivers (HGV, PSV, minibus, taxi or coach) who carry passengers with varying needs.
Fleet managers, transport supervisors and operators responsible for vulnerable passenger transport, special needs contracts or community services.
Organisations who wish to demonstrate inclusive transport standards, meet licensing authority expectations and maintain high safety and service levels.
Whether you operate school-runs, community transport, passenger services for disabled clients, or standard passenger operations, this course ensures your team understands their legal obligations, best practices, and how to act with confidence and care.
What You’ll Cover & Delivery Options
Key Topics Include:
Safeguarding fundamentals: Understanding abuse, exploitation, appropriate relationships, and how they apply in transport settings.
Disability awareness: Understanding various disabilities (including hidden conditions), communication techniques, wheelchair and assistance dog protocols, accessible vehicle use and supporting independence.
Risk identification and reporting: Recognising indicators of concern, knowing what to do and who to contact, maintaining passenger safety and protecting your operation.
Inclusive transport practice: Using safe boarding and alighting procedures, helping passengers with mobility, adapting to diverse groups and ensuring professional conduct at all times.
Legal and compliance context: Understanding driver responsibilities, transport licensing requirements, passenger care standards and how this training supports those obligations.
Delivery options:
Classroom training at regional venues or your site for groups of drivers.
On-site training for operators with multiple vehicles, shifts or complex routing.
Online or blended modules for flexible scheduling, remote staff or mixed-fleet operations.
Each session is delivered by experienced tutors who know the transport environment and help participants apply what they learn in real-world driver roles. Interactive exercises, case studies and discussion make the learning practical and impactful.
We’re here to help. Any questions or need something specific? Get in touch.
Book Your Safeguarding & Disability Awareness Training
Contact us to arrange training for your drivers, team or fleet. We’ll help you choose the best delivery format, schedule and tailor the content to your specific passenger service context.
Call us: 01543 897505
Group bookings, transport-operator packages, and bespoke sessions are available to meet your needs.
Why choose Lloyd Morgan Group
With over 20 years of specialist transport training and compliance support, Lloyd Morgan Group delivers driver courses that are relevant, reliable and respected.
We provide:
Industry-experienced tutors with real HGV/PSV, passenger-service and fleet backgrounds.
Nationwide delivery: classroom, on-site and online options to match your operation.
Training built around legal obligations, driver behaviour and service excellence.
Clear certification and follow-through support to ensure you can evidence compliance.
FAQs
Typically a half-day session, though time may vary depending on group size and vehicle/service type.
Yes — many drivers complete the hours in 7-hour modules.
Yes. Many licensing authorities now require safeguarding and disability awareness for drivers transporting vulnerable passengers.
We recommend refresher training every 2-3 years or when your service profile changes (e.g., new vehicle types, new passenger groups, adapted transport).
01543 897 505
Email us at: info@www.lloydmorgangroup.co.uk
Find us at: Lloyd Morgan Group Phoenix House, Hemlock Park, Hyssop Close, Cannock. WS11 7GA
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